Privacy Policy

This policy explains what Northbound Connect, LLC ("we," "us") collects when you use this website, how we use it, and the choices you have. Questions go to 336-457-6649.

What we collect

We collect only what you type into the form on this site: your name, service address, phone number, email address, and whether you checked the consent boxes. We record the date and time of your submission along with the exact consent language shown to you at that moment.

We do not ask for a Social Security number, a date of birth, a driver's license number, or any payment information on this website. Do not send those through this form.

How we use it

• To check what services are available at the address you gave us.
• To contact you about that check, by phone and text, if you gave consent.
• To send you occasional email updates about home internet, only if you separately checked the optional marketing box.
• To place and support an order, if you decide to go ahead.
• To keep records we are required to keep, including consent records.

Who we share it with

We share your information with the service provider or authorized distributor needed to check availability or place an order you have asked for, and with vendors that help us run the business, such as the form provider and phone service. We also disclose information where the law requires it.

We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing.

Calls, texts and recording

If you give consent on the form, we may call and text you at the number you provided about internet and telecom services. Consent is not a condition of purchase. Message and data rates may apply, message frequency varies, and you can reply STOP to opt out or HELP for help at any time.

Calls with us may be recorded. We will say so at the start of the call. Recordings are kept for two years.

Email

If you opted in to marketing email, every message we send carries an unsubscribe link, and unsubscribing takes effect promptly. Opting out of marketing email does not stop messages about an order you have placed.

Cookies and analytics

This site does not set advertising cookies and does not run third-party tracking. If that changes, this policy will be updated before it does.

How long we keep it

Lead information is kept for as long as needed to serve you and to meet record-keeping obligations. Consent records and call recordings are kept for two years.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call 336-457-6649 and we will handle it. We may need to keep certain records where the law requires.

Children

This site is not directed to children under 13 and we do not knowingly collect their information.

Changes

If this policy changes, the updated date above changes with it.